CEDR

Alan Jacobs

Senior Mediator (retired Solicitor). Alan has over 40 years dispute resolution experience. He is a former partner with a high street claimant clinical negligence & personal injury law firm, then with DLA Piper & finally with Mills & Reeve. A highly respected practitioner widely recognised as a leader for mediating clinical negligence and personal injury claims. · Mediation

Amrik Kandola

CEDR Chambers Civil Justice Council (ADR member) · Construction & Engineering

Caroline Sheridan

Caroline has built a sophisticated and highly regarded mediation practice. She particularly focuses on the workplace and employment arena where she deals with highly sensitive and complex cases involving multi-party/ multi-cultural stakeholders, but she has a broad commercial and civil practice too which further adds to her credibility. As a highly skilled executive coach with a deep belief that ‘everything is possible’, Caroline brings hope where parties have often had none. In her role as CEO of Sheridan Worldwide, Caroline has won numerous awards from Mediator of the Year to HR and Lloyd’s Market L&D Supplier of the year. Caroline frequently mediates highly emotional and contentious cases concerning allegations of breach of contract, race/sex discrimination, bullying and victimisation, professional negligence, management and union relations, relationship breakdown, partnership disagreements, sales of businesses between two or more individuals to teams and groups, and multi-party complex disputes with regulatory/ international implications. Her sector experience includes partnerships; finance, insurance and banking; cross-border; family businesses; public sector/ healthcare; media and hospitality; the voluntary sector; education; trade unions; and private industry. She has been influential more broadly in creating awareness of the importance of mediation globally. In 2025 she has lectured to the Mediation Institute in Mumbai at its specific invitation. Former Board Director for the Civil Mediation Council (CMC), she now sits on its Mediation Standards Board where she remains instrumental in commissioning content to ensure mediators are trained in mental health/neurodiversity as part of their registration application. Sheridan Worldwide is a regular sponsor of and speaker at mediation-related conferences for a variety of organisations including the CMC and Acas, and provides mediation-related training to clients and their advisers. · Mediation

Eileen Carroll KC (Hon)

Principal Mediator & Co-Founder of CEDR, Full time Commercial Mediator · Mediation

Emma Gooding

Emma is a former Magic Circle litigator with Allen & Overy (London) and Herbert Smith Freehills (Hong Kong). Accredited as a mediator in 2008, Emma has a busy civil & commercial and employment/ workplace mediation practice, currently mediating 35 - 40 disputes a year. In addition to her general commercial mediation practice, Emma specialises in disputes with a technology or media focus. An accredited executive coach specialising in coaching abrasive leaders, Emma is adept at dealing with difficult parties and a frequent choice for sensitive and high conflict mediations. Her international experience also means she is a natural choice for cross-cultural mediations and disputes with an international element. Parties often comment on Emma’s natural warmth and ability to quickly build rapport with the trickiest of mediation participants, as well as her ability to get quickly to the issues at the heart of a case · Mediation

Eve Pienaar

Full time CEDR commercial mediator. CEDR accredited in 2007, Eve joined the CEDR commercial panel in 2009 and CEDR Faculty in 2012. Highly experienced commercial mediator working across a broad range of sectors, including property, construction, shareholder, insolvency and general commercial as well as contentious probate, Wills and Trust disputes. Experience includes international and multi-party commercial disputes. Eve has a busy commercial practice, working on an average of 40 mediation cases a year. She is sought after for her ability to engage with clients, her commercial approach and persistence in helping the parties reach settlement. Eve is a frequent speaker on mediation related topics and seminars. · Mediation

Felicity Steadman

Dispute resolution professional (Mediator, Facilitator, Trainer) · Mediation

Fiona Colquhoun

Fiona has mediated since 2004 and conducted 500 plus mediations and other neutral interventions in the private, public and voluntary sectors including; commercial, employment and workplace, IT telecoms, healthcare, NHS partnerships and funding, clinical negligence, disability, pharmaceuticals, retail, banking, financial services, police, education, ecclesiastical, utilities, property, partnership and pensions. Experienced in online video, face to face and ‘hybrid’ mediations .Fiona is very commercial with a strong business background in top FTSE companies and has frequently mediated high-value, complex and multi-party disputes over a number of days. Mediates naturally and flexibly, and also works with parties throughout extended periods on a sessional basis. Fiona has gravitas with warmth and many cases are highly emotional and sensitive. Some cases have taken place in the public domain, including, for example, the Sheffield trees dispute, the hospital treatment of severely disabled young person, NHS funding disputes and involve detailed negotiations. All mediations can be delicate in different ways and Fiona is particularly experienced in relationship breakdowns in partnerships and employment cases, and in sad and traumatic clinical negligence matters. In both her corporate and mediation career Fiona has strong global experience with M&A activity and major restructuring and downsizing programmes, Board and executive settlement arrangements She also undertakes other independent interventions, mediations with recommendations, neutral Chairing, facilitating sensitive discussions, conducting reviews and investigations, and coaches on conflict between individuals or groups · Mediation

Frederick Way

Civil, Commercial and Employment Mediator · Mediation

Gillian Caroe

Award-winning Mediator Senior Mediator, CEDR Panel of Lead Mediators Lead Trainer, CEDR Faculty Teaching Fellow in ADR, School of Law, SOAS Gillian has been a practising mediator since 2004, with hundreds of successful interventions across both public and private sectors mediating conflict between two parties and as many as 40. Her strong settlement rate reflects her professional expertise, interpersonal skills, dedication to clients, and passion for helping parties find resolution. Key sectors: Commercial, Employment, Workplace, Probate, Clinical Negligence, Ecclesiastical · Mediation

Heather Allen

Commercial Mediator Barrister (non-practising) · Mediation

Mandy Lenton

Mandy Lenton is a full-time commercial mediator known for resolving complex disputes with clarity, calm authority, and insight. Mandy’s mediation practice spans a wide range of commercial disputes, with particular depth in real estate, professional negligence, and high-value contractual matters. She is regularly instructed in cases involving multiple parties, emotionally charged dynamics, and sensitive matters where commercial pressure, reputational risk, or strained relationships need careful handling. Her clients include FTSE 100 companies, government bodies, family businesses, and private individuals - and she is equally at home facilitating pragmatic, boardroom-level settlements as she is supporting small businesses or high-net-worth individuals navigating breakdown or loss. Mandy is frequently asked to mediate disputes that require not only technical competence but also presence, empathy, and the ability to adapt to complex interpersonal and commercial dynamics. She is known for her ability to unlock deadlock in entrenched matters, and for creating the kind of environment where participants can think clearly under pressure - whether the context is contractual breakdown, misrepresentation, professional negligence, or commercial fallouts within families or partnerships. Her casework includes disputes arising in the hospitality, property development, finance, government services, and professional services sectors, as well as landlord and tenant, construction, and private wealth matters. Mandy also brings experience in managing cross-border elements, and works with international clients or counsel where language, cultural nuance, or jurisdictional overlap may add complexity. · Mediation

Neil Goodrum

CEDR Mediator and member of CEDR’s Training Faculty. Undertaking training of mediators in the UK and internationally. · Mediation

Nick Pearson

CEDR Mediator 2003- to date · Commercial Mediation

Oliver Hallam

Oliver is a full-time, accredited mediator (CMC registered and internationally accredited) specialising in civil and commercial disputes. He works nationwide and internationally and is particularly known for his expertise in private wealth, trust and probate, family business, and sport-related disputes. With over a decade of experience as a mediator, Oliver is valued for his tenacity, empathy and ability to cut through complexity to help parties reach practical, workable solutions. His psychotherapeutic approach, combined with a robust legal background, enables him to guide parties through highly sensitive, often emotionally charged conflicts. Oliver mediates a wide range of matters including succession and inheritance disputes, trusts and estates, company and partnership disagreements, property disputes, contractual and commercial matters, professional negligence claims, and elder law issues. He is particularly experienced in complex, high-value disputes involving UHNW and HNW clients and in multi-party disputes where he advocates the use of co-mediation. · Mediation

Shona Crallan

Shona is a full-time mediator. She sits on CEDR’s Commercial and Workplace panels as well as their NHS Resolution Clinical Mediation Scheme panel. In addition, Shona has a strong private practice, mediates workplace matters for The University of Edinburgh, as well as special educational needs and disabilities (SEND) appeals for Prime Resolution and commercial disputes for Wandsworth Mediation Service. Shona also sits as a foreign mediator for Brazil’s American Chamber of Commerce Arbitration and Mediation Centre (AMCHAM-Brazil) and is on the panel of CCAMI, a Brazilian organisation providing support to refugees through mediation training and services. · Commercial Mediation

Stephen Bate

Accredited Mediator, Chartered Arbitrator C. Arb., Barrister. · Mediation

Suzanne Tager

Civil and Commercial Mediator and former Commercial Litigator at Hogan Lovells. Suzanne Tager has over 20 years’ experience of dealing with and resolving high-value, multi-jurisdictional, cross-border, commercial disputes both domestically and internationally; 14 years of which were spent working at Hogan Lovells, a top global law firm. During her time at the firm, Suzanne also completed secondments to the New York office and to the group litigation team at Standard Chartered Bank. Suzanne’s mediation appointments tend to reflect her litigation expertise, and she is regularly appointed to assist with disputes relating to banking and finance, contentious insolvency, shareholders, JVs, partnerships, property and general commercial matters. “Suzanne has a very approachable manner combining friendliness, confidence and where appropriate professional toughness.” She “has excellent interpersonal skills” and prides herself on her ability to build rapport with lawyers and lay clients at all levels within an organisation. Her clients value her strong analytical and negotiation skills and her creative approach to thinking through difficult issues. Suzanne quickly gains her clients’ trust and confidence, “is entirely pragmatic and good at understanding a client’s ultimate goal.” She has a relaxed manner, is calm, composed and organised, bringing a positive energy and good humour to the mediation process. When mediating, Suzanne also draws on her deep understanding of negotiation, influence, psychology, decision-making and behavioural economics; gleaned from extensive research, seminars and a Certification in Negotiation from Yale University · Mediation